Key Performance Indicators (KPIs)

The Student Satisfaction Survey is a cornerstone of the Key Performance Indicators, an initiative of the Provincial Government to measure college performance.

All full-time students in their second semester of study and beyond, are eligible to complete the survey and provide their input. The survey asks a series of questions to determine how satisfied you are with your program of study, college services, and the overall learning environment.

Your feedback will help contribute to the development of strategies to enhance Sheridan’s programs, resources, quality of campus life and will provide greater assurances that you will be "work-ready" when you graduate.

Background to the KPI Survey
In the mid 1990s, the Ontario Government decided to enhance the accountability of Colleges of Applied Arts and Technology by measuring and rewarding their performance in meeting specific goals and outcomes. The Ministry of Training, Colleges and Universities identified these goals and outcomes. The KPI Satisfaction Survey is a tool developed by the Ministry of Training, Colleges and Universities in conjunction with the colleges to measure college performance. The government and colleges worked together to identify and define the following five key performance indicators (KPI):

Graduate employment 

• Graduate satisfaction 
• Employer satisfaction 
• Student satisfaction 
• Graduation rate

The information collected from students, graduates and employers is used by the colleges to identify their strengths, demonstrate their achievements and to improve their programs and services.